Terms and Conditions
Last Updated: January 17, 2025
Welcome to (ghkbnc.com) “the site” Germène’s Home Kitchen & Bakery! These Terms and Conditions ("Terms") govern your use of our services, including dining at our restaurant, placing orders online or by phone, and engaging with us on our website or through our social media platforms. By accessing or using our services, you agree to these Terms. Please read them carefully, as they are designed to ensure clarity and fairness for all parties.
1. General Information
1.1 Germène’s Home Kitchen & Bakery is located at 1707 Owen Dr, Fayetteville, NC 28304. Our contact details are (910) 000-0000, and eddyclaude01@gmail.com. Our opening hours and additional service details can be found on our website or by contacting us directly.
1.2 These Terms apply to all customers and visitors of and users of our online platforms. They govern interactions, transactions, and communication with us, whether in person, online, or by phone.
1.2 These Terms apply to all customers and visitors of and users of our online platforms. They govern interactions, transactions, and communication with us, whether in person, online, or by phone.
2. Reservations and Walk-ins
2.1 Reservations are recommended to ensure availability, especially during weekends and holidays. We reserve the right to modify reservation policies, including time limits, group size restrictions, and cancellation fees based on demand and operational requirements.
2.2 Walk-ins are welcome based on table availability. We cannot guarantee seating without a reservation during peak hours and wait times may vary. For large parties, we recommend calling ahead to check availability.
2.3 Please arrive on time for your reservation. Tables will be held for a grace period of ten (10) minutes, after which they may be offered to other guests.
2.2 Walk-ins are welcome based on table availability. We cannot guarantee seating without a reservation during peak hours and wait times may vary. For large parties, we recommend calling ahead to check availability.
2.3 Please arrive on time for your reservation. Tables will be held for a grace period of ten (10) minutes, after which they may be offered to other guests.
3. Ordering and Payment
3.1 All menu prices are in US Dollars and include applicable taxes unless stated otherwise. Prices and availability of items may change without prior notice.
3.2 Payments can be made via cash, credit card, or other accepted methods listed on our website or in-store. For online orders, we utilize secure payment gateways to protect your information.
3.3 Online orders must be paid in full at the time of placing the order. Delivery fees, where applicable, will be added to the total amount. We reserve the right to refuse or cancel orders in cases of technical errors, fraudulent activity, or other unforeseen issues.
3.2 Payments can be made via cash, credit card, or other accepted methods listed on our website or in-store. For online orders, we utilize secure payment gateways to protect your information.
3.3 Online orders must be paid in full at the time of placing the order. Delivery fees, where applicable, will be added to the total amount. We reserve the right to refuse or cancel orders in cases of technical errors, fraudulent activity, or other unforeseen issues.
4. Allergies and Dietary Restrictions
4.1 While we strive to accommodate dietary preferences, we cannot guarantee the absence of allergens in our dishes. Customers with severe allergies are advised to exercise caution and consult with our staff before ordering.
4.2 It is the customer's responsibility to inform staff of any allergies or dietary restrictions before placing an order. Failure to communicate such information may limit our ability to accommodate your needs.
4.3 We offer vegetarian, vegan, and gluten-free options. Please note that cross-contamination is possible in our kitchen, and we encourage customers to seek clarification as needed.
4.2 It is the customer's responsibility to inform staff of any allergies or dietary restrictions before placing an order. Failure to communicate such information may limit our ability to accommodate your needs.
4.3 We offer vegetarian, vegan, and gluten-free options. Please note that cross-contamination is possible in our kitchen, and we encourage customers to seek clarification as needed.
5. Cancellations and Refunds
5.1 Cancellations for reservations must be made at least two hours in advance to avoid a cancellation fee. This helps us manage our seating and reduce food waste.
5.2 Refunds for food orders are subject to management's discretion. Issues with food quality or incorrect orders must be reported immediately to facilitate resolution. No refund on alcoholic beverages and fresh natural juices.
5.3 Delivery orders that arrive late due to unforeseen circumstances will be reviewed individually. We strive to ensure timely delivery but cannot guarantee specific times during high-demand periods.
5.2 Refunds for food orders are subject to management's discretion. Issues with food quality or incorrect orders must be reported immediately to facilitate resolution. No refund on alcoholic beverages and fresh natural juices.
5.3 Delivery orders that arrive late due to unforeseen circumstances will be reviewed individually. We strive to ensure timely delivery but cannot guarantee specific times during high-demand periods.
6. Behavior and Conduct
6.1 Germène’s Home Kitchen & Bakery reserves the right to refuse service to individuals who engage in disruptive, inappropriate, or unlawful behavior. Respectful interactions with staff and other patrons are always expected.
6.2 Damage to property, theft, or other forms of misconduct will result in legal action and the customer being held liable for all associated costs. This includes reimbursement for repairs, replacements, or legal fees.
6.3 Smoking, vaping, and the use of illegal substances are strictly prohibited within our premises.
6.2 Damage to property, theft, or other forms of misconduct will result in legal action and the customer being held liable for all associated costs. This includes reimbursement for repairs, replacements, or legal fees.
6.3 Smoking, vaping, and the use of illegal substances are strictly prohibited within our premises.
7. Use of Online Platforms
7.1 Content on our website and social media platforms is for informational purposes only. Unauthorized use, reproduction, or distribution of our content is strictly prohibited and may result in legal action.
7.2 We are not responsible for third-party links or content accessed through our online platforms. Clicking on external links is at the user’s own risk.
7.3 Comments and reviews submitted on our platforms must adhere to respectful communication standards. Inappropriate or offensive content will be removed.
7.2 We are not responsible for third-party links or content accessed through our online platforms. Clicking on external links is at the user’s own risk.
7.3 Comments and reviews submitted on our platforms must adhere to respectful communication standards. Inappropriate or offensive content will be removed.
8. Changes to Terms
8.1 We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website and will supersede previous versions.
8.2 Continued use of our services after changes are made constitutes acceptance of the updated Terms. Customers are encouraged to review these Terms periodically.
8.2 Continued use of our services after changes are made constitutes acceptance of the updated Terms. Customers are encouraged to review these Terms periodically.
9. Limitation of Liability
9.1 Germène’s Home Kitchen & Bakery is not liable for damages arising from the use of our services, including but not limited to food allergies, late delivery, or technical issues with online orders. Customers are encouraged to communicate concerns promptly.
9.2 Our liability is limited to the value of the disputed order or service. We are not responsible for indirect or consequential damages.
9.2 Our liability is limited to the value of the disputed order or service. We are not responsible for indirect or consequential damages.
10. Contact Us
For questions, concerns, or feedback regarding these Terms, please contact us at eddyclaude01@gmail.com or (781) 600-3439. Your input helps us improve and ensure a positive dining experience.
Thank you for choosing Germène’s Home Kitchen & Bakery. We look forward to serving you and making your experience memorable!
Thank you for choosing Germène’s Home Kitchen & Bakery. We look forward to serving you and making your experience memorable!
© 2025 by Germène’s Home Kitchen & Bak. All Rights Reserved.
© 2025 by Germène’s Home Kitchen & Bak. All Rights Reserved.